The Cleaner Knows Everything
When
people
forget
you’re
there
they reveal
who they are.
This is not a story about cleaning.
This book is a collection of moments gathered while cleaning homes across Auckland.
It’s about people. Their habits, relationships, contradictions, kindness, and failures, observed quietly over time.
The Cleaner Knows Everything is a quiet, observational memoir written from inside Auckland homes.
Moving through private spaces over time, the cleaner sees what most people don’t — the routines, tensions, kindness, and contradictions that shape domestic life.
The stories are familiar. The perspective is not.
Format
Paperback · Ebook
Length
~200 pages
Availability
Ships worldwide ·
Pickup currently not available
As a cleaner, you hear conversations that weren’t meant for you. You witness arguments, reconciliations, routines, and silences.
You see how wealth lives. How stress settles.
How families function when no one is performing.
This book is written from that position.
Present, trusted, and often invisible.
Behind closed doors.
Doctors. Lawyers. Professors. Business owners.
Couples in love. Couples in conflict.
Families thriving. Families barely holding together. The homes are different.
The patterns are not.
Each chapter reveals something familiar. Not because it’s dramatic, but because it’s human.
Cleaners are not just workers.
They are parents, students, migrants, survivors.
They carry responsibilities, debts, dreams, and pride.
This book documents their struggles, progress, and quiet victories. Not as charity, but as truth.
It asks for something simple: respect.
This
book
doesn’t
judge.
It observes.
Names and details have been changed.
Not to soften the truth, but to protect it.
This is not an exposé. It’s an acknowledgement of the lives that unfold quietly behind polished doors.
Written by Raphael Chaitwa.
After working in retail and hospitality, Raphael moved to New Zealand and built a cleaning business from the ground up. Over nearly two decades, having worked inside homes and offices across Auckland - balancing physical labour with business ownership, and listening more than he spoke.
This book is the result.
What readers can takeaway.
A deeper understanding of human behaviour.
Insight into work, dignity, and respect.
Stories that feel familiar, not sensational.
Quiet lessons about life, money, and relationships.
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Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.